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Getting Support for Lifecycle Cloud

Lifecycle Cloud customers will need to open a support ticket to access server files and configuration.

  • Access files and directories that are created in a local directory

  • Change configuration that is managed through the config.yml

  • Make changes to available system resources or to reboot the server

To get a more detailed breakdown, see our documentation comparing Lifecycle Cloud with self-hosted deployments here.

To access Support, you'll need to designate Support Contacts using the portal. Typically, assigning support contacts is a process handled by an account owner or manager – someone who serves as a primary point of contact with Sonatype.

Signing up for

First, you'll need to sign up for At the top right of the page, click the Sign In button. On the new page, click Sign Up at the bottom. Fill out the form, using your organization email address, and click Sign Up.

Creating an Organization

When you've logged in to, click your name at the top right to open the drop-down menu, and click Organizations. From the new page, click Create Organization, then fill out the Name and Description fields. When you click the Next button, you'll be prompted to upload your license fingerprint. This step is important – Organizations that have not been verified can't designate support contacts. When you click the Next button, you'll be asked to invite new members to your Organization.

Designating Support Contacts

Once you have an Organization and members, you can designate Support Contacts. To start, select Support Contacts on the left menu.


From there, click the Assign Contact button to pick a member of the organization to be a Support Contact. Use the cogwheel button on the right to change the status of an individual who has already been designated a Support Contact.


Contacting Support

To contact Support, visit and select Submit a Request at the top right. Only designed Support Contacts should file support tickets.